Frequently Asked Questions

What does myDatanet do? What about the measurement intervals? How much measurement data are the battery-instruments able to store? What about the transmission intervals? How is data transmitted? How much does the transmitting of data cost? What is important for transmission at optimal cost? What is the advantage of myDataSIM? What is the advantage compared to a radio-solution? How long is the duration of the accumulator? Where is the data stored? How do I get access to my data? Which system requirements need to be fulfilled? Why is myDatanet only offered in connection with the hardware? How much data can be stored on the myDatanet server? Is myDatanet also offered as an OEM solution? How often is maintenance of the instrument on-site necessary? (battery and sensor) How can the instrument be updated? How long is the life cycle of the instrument? Who has access to my data? Is data theft by through a hacker possible? Can I backup my measurement data? Can I also connect measuring points abroad? For which applications/environments are the instruments suitable? How is data displayed? Why is it advantageous to display several measurement data curves on one graph? How do I receive an alert? What modifications are necessary if the telephone number for the alert changes? How can I change the settings? Which settings can be changed via the user interface? How long is required for the installation and start up of an additional measuring point? How does the administration of customers and measuring points work? How many measuring points can be connected to a system? How time-consuming is an update?

 

What does myDatanet do? It collects measurement data via wireless instruments, stores the data on a central server and visualises it via myDataweb. In addition you can change settings and the configuration via myDataweb and transmit them via GPRS to the instrument.
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What about the measurement intervals?The standard measurement interval is set at 1 minute. However, the interval is adjustable from 1 minute upwards. Caution! Each measurement costs energy and affects the lifetime of the accumulator. It is therefore important to choose an appropriate interval.» top

How much measurement data are the battery-instruments able to store?The instruments are provided with a ring buffer with up to 440.000 measurements. They can cache measurements taken in 1 minute intervals for up to 10 months.» top

What about the transmission intervals?For mobile instruments the standard transmission interval is set at 240 minutes. However, the interval is adjustable from 10 minutes upwards. Each transmission costs energy and affects the lifetime of the accumulator. It is therefore important to choose an appropriate interval. » top

How is data transmitted?Data is transmitted via the internet using a special protocol. For the transmission of data you need a GPRS-card (SIM-card).» top

How much does the transmitting of data costs?For Austria and Germany we offer fees from 6.50 Euros per month and measurement point via myDataSIM. In case of international and global use we would be pleased to calculate your transmission costs on request. It is also possible to use your own SIM cards (in Austria from 2.50 Euros).» myDataSIM Rates» top

What is important for transmission at optimal cost?The costs depend on data volume, operator fees, pulsing and the country specific roaming costs. The data volume is calculated from measurement and transmission intervals. As a rule the intervals are adapted to your requirements taking the respective operator fees into consideration. In principle the smallest offered data volume is sufficient for myDatanet, as it works with a very slim protocol.» top

What is the advantage of myDataSIM?Reduction of personnel costs and online monitoring of the data volume consumption. The SIM card is preconfigured, tested and delivered integrated in the instrument. All you need to do is switch-on the measurement instrument and you can immediately start collecting data.» myDataSIM Rates» top

What is the advantage compared to a radio-solution?The radio network evaluation for myDatanet can easily be carried out with your own mobile phone. The SIM card costs are a contribution to the supply of the worldwide common GSM/GPRS radio network. There are no further costs for complicated antenna, radio network establishment and operation.» top

How long is the duration of the accumulator?The accumulator or battery duration can be up to 5 years. It is, however, very dependent on the measurement and transmission interval and the sensor’s power consumption. Various battery sizes for ATEX or non ATEX are offered: The exact durations are calculated specifically for your requirements. » top

Where is the data stored?The data is at first buffered in the instruments and at the next transmission interval automatically transmitted to the myDatanet server via the GSM/GPRS network.» top

How do I get access to my data?The measurement data and the status of the measurement point are available via mobile telephone or the internet from any location. The admission data is provided by the myDatanet provider.» top

Which system requirements need to be fulfilled?myDatanet is delivered with Fujitsu Siemens server hardware with a Microsoft operating system. Only internet access with a fix IP address and a power supply is required.» top

Why is myDatanet only offered in connection with the hardware?We can offer a world-wide on-site warranty via Fujitsu Siemens. The hardware maintenance information is monitored with myDatanet software. This enables us to centrally control the provider hardware via our maintenance server. Through this standardisation we can guarantee smooth and maintenance-free operation for the provider. » top

How much data can be stored on the myDatanet server?The myDatawebAppliance servers are offered for 50, 500 or 1500 measuring points. At a measurement interval of 1 minute the measurement data from 20 years is immediately available.» top

Is myDatanet also offered as an OEM solution?Yes, myDatanet is planned as an OEM solution and can with a few mouse clicks be adapted to your corporate identity. A complete labelling incl. instruments is available on request. When reasonable quantities are ordered it is also possible to integrate myDatanet into your devices. Further details on request.» top

How often is on-site maintenance of the instrument necessary? (battery and sensor)The necessity of a rechargeable battery or a disposable battery change can be indicated via an alarm. A tool is not required for the battery change. In ATEX instruments the battery block can be changed in the ATEX zone without any problems. For instruments with sensors where the calibration intervals are to be kept, the complete instrument can be replaced as the configuration settings are automatically passed on from the server to the new instrument.» top

How can the instrument be updated?The firmware updates are automatically imported from the server. No access to the instrument or re-programming is necessary.» top

How long is the life cycle of the instrument?The average life cycle depends on the field of operation and the utilisation. At appropriate utilisation the mobile field instrument will have an approximate life cycle of about 8-16 years. The batteries, accumulators and sensors are not taken into consideration in this calculation. At inappropriate utilisation the life cycle will be shortened significantly.

Who has access to my data?Data access is limited to the provider and the respective customer.» top

Is data theft by through a hacker possible?No, the instrument communicates only with your provider's server. Access to the server is secured via a login and password as well as a fire wall.» top

Can I backup my measurement data?The measurement data is stored on hard disks on Raid network and can be integrated into the company's internal data back-up.» top

Can I also connect measuring points abroad?Yes, myDatanet is planned for global utilisation, languages, time zones, figure formats for the server, measuring points, providers and customers accesses can be configured.» top

For which applications/environments are the instruments suitable?The instruments are partly ATEX certified and IP66, IP67 and IP68 tested. For instruments with an integrated sensor the IP protection rating is to be observed. The instruments are exceptionally robust, acid- and alkali-resistant and surrounded by a protective shell. Please see the fact sheets for further details or contact us.» top

How is data displayed?There is a standard setting but also user specific views can be created. Data can be viewed in any way you desire: Graphs with several sets and different types of measurement data, special gradient calculations, calendar, visualisation, tables, lists, maps, actual measurement data, downloads or simply data via mobile phone. Experience it for yourself - Request your test access.» top

Why is it advantageous to display several measurement data curves on one graph?The direct comparison of several measurement data curves induces new findings about the correlation of measurement data.» top

How do I receive an alert?The alerting is configured with the set-up of the measuring point and can occur via SMS, e-mail, XML or FTP. An alert can be configured for low, high and hysteresis.» top

What modifications are necessary if the telephone number for the alert changes?myDatanet has no complicated configuration of the telephone number in the instrument. The alert is easily changed online by the customer or the provider at any time.» top

How can I change the settings?All settings of the mobile instruments can be adjusted online via the internet.» top

Which settings can be changed via the user interface?myDataweb offers several user levels and levels of access rights (admin, provider admin, provider operator, customer admin, customer operator, default view admin, default view operator). An exact description of the hierarchy is available on request.» top

How long is required for the installation and start up of an additional measuring point?15 min. including the online configuration.» top

How does the administration of customers and measuring points work?By simply clicking buttons online customers and measuring points can be added, configured, changed or deleted.» top

How many measuring points can be connected to a system?The system straight out of the box is available with 50, 500 or 1500 measuring points. The system is extendable to approximately 1.5 million measuring points. Subsequent licences can be activated easily and quickly.» top

How time-consuming is an update?The complete myDatanet system is designed for full automatic updates. For customers with software service contracts the updates are automatically distributed from the maintenance and license server to the provider server. From here the firmware updates are automatically redistributed to the instruments.» top